Planet Fitness: Membership Benefits & Cancellation Procedure


Planet Fitness

Planet Fitness has risen prominently in the fitness industry as a beacon of accessibility and convenience for those looking to begin or maintain their fitness journey. With the promise of a non-judgmental atmosphere dubbed the “Judgment Free Zone”, Planet Fitness caters to a broad audience, particularly to those new to the gym environment or seeking a straightforward approach to exercise. This brand has been successful in positioning itself not only as a gym but as a community space where fitness is both attainable and affordable.

Planet Fitness: A Brief Overview

Planet Fitness was founded in 1992, and since then, it has opened its doors wide to the masses seeking a fitness routine stripped of the often intimidating aspects of traditional gym culture. With over 2,000 clubs and millions of members, it’s become a titan in the industry, boasting a wide range of workout equipment, fitness classes, and personal training sessions.

One of the most striking aspects of Planet Fitness is its membership pricing model. The gym offers various membership tiers, including the no-frills, low-cost “Classic Membership” and the “PF Black Card” membership, which includes perks such as access to any Planet Fitness location, guest privileges, and amenities like massage chairs and tanning services.

Facilities and Culture of Inclusivity

Planet Fitness prides itself on its selection of cardio machines, strength equipment, and free weights, accommodating the needs of most general fitness routines. They are known for their “Lunk Alarm,” an audible and visual siren meant to dissuade members from behaviors like grunting and equipment slamming, to maintain the non-intimidating environment it’s famous for. Additionally, many locations are open 24/7, appealing to those with unconventional schedules or those preferring to avoid peak gym hours.

Beyond equipment, Planet Fitness offers group fitness classes and has certified trainers on staff to help members get acclimated with equipment and to assist in establishing personalized workout plans. These classes and services are often included within the membership fee, emphasizing the chain’s focus on value.

Customer Service and Community Involvement

Customer service is a critical component of the Planet Fitness experience. The staff is trained to uphold the gym’s culture of inclusivity and support, helping members feel welcome and comfortable. Community involvement is another area where Planet Fitness shines, with initiatives like the “Judgment Free Generation” partnership with Boys & Girls Clubs of America, advocating against bullying and promoting pro-kindness efforts.

Managing Your Planet Fitness Membership

Planet Fitness

Despite its many attractions, some members may decide to cancel their membership due to lifestyle changes, financial considerations, or personal preferences. In contrast to the simplicity of joining, canceling a Planet Fitness membership can be a bit more complicated.

Historically, canceling a gym membership may have required an in-person visit or sending a letter via mail. However, with advancements in technology and customer service, some gyms, including Planet Fitness, have begun to allow members to cancel their memberships through an app or online portal. This is not universally available at every gym chain, and policies can vary from one location to another, particularly for franchises.

Here’s a general guide on how to potentially cancel a Planet Fitness membership using an app, keeping in mind that policies may vary:

  1. Access the App: Download the Planet Fitness app and log in with your membership credentials.
  2. Navigate to Account Settings: Look for the ‘Membership’ or ‘Account’ area within the app.
  3. Request Cancellation: Check if there’s an option to submit a cancellation request. If available, follow the prompts to complete the process.
  4. Review Confirmation: You should receive confirmation of your request. It’s crucial to monitor your email or app for confirmation that your cancellation has been processed.
  5. Understand the Terms: Review the terms of your membership regarding the notice period for cancellation and any potential fees associated, as these will impact the final billing.
  6. Contact Customer Support: If there’s no clear path to cancel within the app, or you encounter issues, reaching out to Planet Fitness customer support via phone or the app’s help center may be necessary.

Please note that cancellation policies are subject to change, and there may be specific instructions that must be followed for your specific gym location. It is essential to understand the terms of your contractual agreement with Planet Fitness to ensure that you meet all requirements for cancellation.

Alternatives and Comparative Considerations

For members who are considering alternatives to Planet Fitness, it’s vital to compare other gyms’ facilities, culture, price point, and amenities. Many gyms offer competitive features, including specialized classes, advanced equipment, or a focus on community that may suit different fitness goals or preferences.

Also Read: Zoomée: The Next Wave in Video Conferencing Technology


FAQs of Planet Fitness

What Makes Planet Fitness Special?

Planet Fitness is known for its welcoming and non-intimidating vibe, making it a great place for beginners in fitness.

Can I Cancel My Membership Online?

Sometimes, you can cancel through the Planet Fitness app or website, but rules may differ based on the gym’s location.

How Does Planet Fitness Help the Community?

Planet Fitness supports initiatives against bullying, like the “Judgment Free Generation,” working with Boys & Girls Clubs of America.


In sum, Planet Fitness provides a distinct gym experience tailored to those seeking convenience, affordability, and an intimidation-free zone. The gym chain has focused on inclusivity and has successfully established itself as an entry point for many onto their fitness journey.

While managing your membership, including cancellation, should be straightforward, it’s important to approach the process informed and prepared, ensuring you understand the terms of your membership and the gym’s current policies. As the fitness industry continues to evolve, Planet Fitness maintains its role as a pivotal player, making fitness more accessible and less daunting for people worldwide.

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